We had a previous call that didn't go well. But everyone has a bad day, or maybe it was me. Either way she offered me a free call to make up for it. I agreed and I am happy I did. She did much better and I can recommend her to the rest of you.
Loud tv or something in the background. Was in the room with someone else that may have been listening. Definitely was not giving the call her full attention. I bought 30 minutes and hung up in less than 5.